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On giving thanks

11/24/2016

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Woman wearing white with her hands over her heart
In many ways, Thanksgiving is the greatest of holidays, a reminder of the debt of gratitude we owe to everyone and everything around us.  It is always tempting to magnify our losses and minimize the ordinary, daily miracle.  We long for big, outrageous fortunes and forget the small, mundane but truly astonishing gifts. One day of the year, however,  is a reminder to contemplate the undeniably interdependent nature of our existence. ​

Everything is connected. Not one of us is truly "self-made."  We don't have to look far to find people and institutions deserving of our thanks. Every success we enjoy, every small achievement, is the result of an interplay of grace and circumstance.


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How not to be afraid of clients

11/7/2016

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Nightmare idea, little girl in bed hiding from monster hands
The relationship between you and your clients reflects the temperament of your travel practice. The more open you are, the more easily you encounter your clients and the more gracefully you carry your industry knowledge, the better your relationships. The travel professionals with the happiest clients did not win their approval with pricing or vague notions of customer service, but with the power of a relationship.


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