Voyager Professional Travel Websites is a product of the same team responsible for Travel Research Online. We wanted to offer travel professionals websites and social media services that expressed the personality of the travel consultant and inspired clients to travel. We wanted websites where consumers would go and actually research travel, get to know the travel consultants, and develop a confidence in the travel professional's business ethic. We wanted social media content that was brilliantly engaging, not formulaic. So we created the Voyager Content Library to provide you with great content.
Too many travel websites are "cookie cutter" sites. Everything looks the same and the sites are littered with the logos of suppliers rather than the personality of the travel consultant. That is the wrong way to inspire travel. Clients can buy a Carnival Cruise from any one, including Carnival - you they can only get from you. Doesn't it make sense your website and social media marketing should be about you instead of suppliers?
Finally, it's not enough just to have a website or social media marketing plan. It is important to know how to market yourself. Ongoing training in social media and digital marketing is a part of what you receive with Voyager.
Frequently Asked Questions
What is included with my website build out?
When we build out your initial website with a
About Us Page
Contact Us Page
We include our widgets and content. You can add as many additional pages and any content you want. You can completely customize the site to your specifications! If you get stuck - we provide free support to all our users!
Is there a setup fee?
Because these sites are custom handcrafted in-house by our design team - and because you can cancel anytime - there is a setup fee.
Our agents are by default on a plan giving them access to nearly every feature of the site program. A very small amount of agents require one of a few specific features not available in the standard site - we are happy to accommodate them, at a mere $20/mo more than the standard site. These upgrades are:
Creating a store page with the ability to checkout with Paypal/Stripe/Square etc
These are the only features which require an upgrade, and most agents won't need them or can work around them.
Yes, you can cancel your service at any time. However, due to the substantial investment in our content - we do not offer refunds (or partial refunds). You can preview our content at https://content.voyagerwebsites.com so you can review it before purchasing.
If you have any questions about our policies, please contact us before purchasing.
Are you affiliated with Travel Research Online?
Yes, Voyager Websites is a product of Travmarket, LLC, the parent company of Travel Research Online. You may recognize some content and behind-the-scenes faces from Travel Research Online.
What kind of support do you offer? What do I do if my site goes down?
We offer phone support from 9am to 5pm Eastern Standard Time, Monday through Friday.
However, we can also be reached via email and support ticket systems, both of which are checked constantly, even over evenings and weekends. If you had a site emergency, you could reach us by email and someone would be in touch to help you out as soon as possible.
Note that, after being up and running for 18 months, our websites have never gone down, except for planned and announced maintenance period.
Additionally, you can refer to this page for general guides regarding using the website editor.
Who manages my website?
You are responsible for day to day edits and changes. We are there for you whenever there is a problem, if something complicated needs to be done or you require support on any of our content. If you need any assistance with the above in terms of being walked through the process or learning how to do any of the editing functions, we are there to help. In this way, we hold down the cost of your website.
Do you host my website? Do You host my email?
We do host your website (it's included in price)!
We do not host your email. Email hosting is best done through your domain registrar. Doing so ensure safer, more secure, and reliable email relays. If you have any questions about this - please ask.
Do you have a travel specials program?
Yes. Our Travel Specials Widget presents a wide variety of specials. Importantly, however, our specials are opaque, meaning we typically do not reveal enough of the supplier's offer to allow a consumer to begin shopping your agency. Instead, we encourage the consumer to be in touch with you for more information. This allows you to form a relationship with the new client rather than being shopped without an opportunity to speak with the client. This is very much different from the approach taken by other companies building websites for travel agents. For more information on this important principle, read this article and this one as well for background on the appropriate way to build a marketing funnel using sound marketing tactics.
Do you offer refunds?
When you sign up, you have immediate access to download the content we have created. You also have access to IMPACT and Social Media Manager. The website is built in 2 to 4 business days and is handcrafted. For these reasons, we DO NOT give refunds or partial refunds.
If you have questions about our services - please ask beforehand. We are happy to show you example websites. If you want to see the types of content we offer - you can see it at http://content.voyagerwebsites.com under Content. If you want to see the types of content we post for social media - check out the demo Facebook page https://www.facebook.com/Travelhoppers
What's the process after I sign up? Do I have access right away?
You have access to the Content Library right away. Our websites are handcrafted so those take about 2 to 4 business days to build out. The Social Media Manager requires you to fill out a form so we can link your accounts.
Click here to see the Full Process for websites: http://www.voyagerwebsites.com/How-It-Works.html
Do You offer email hosting or email address?
No. We do not host your email. Email hosting is best done through your domain registrar. Doing so ensures safer, more secure, and reliable email relays. If you have any questions about this - please ask.
What if i miss a payment on my website?
Monthly If your credit card payment does not go through on the payment date - then you are sent an email about it. You will have a 10 day grace period before your site is deactivated.
There is a $75 service fee for reactivation of websites. There is a $25 service fee on multiple missed payments - for each missed payment.
Annually If you have an annual membership and your renewal payment does not go through, you will have a 30 day grace period.
DO YOU OFFER PRICING TIERS?
Yes, we offer several tiers of product. Find out more on our Pricing Page.
Do I need a domain name to create my site? Should I get one?
Nope! We can create a sub-domain of Voyager Websites (e.g. "travelagency.voyagerwebsites.com") for you when you register.
That being said, we strongly recommend getting your own custom domain name, as it increases your Search Engine Optimization and makes your site appear significantly more professional. We recommend using Google Domains to search for and register a domain. Once you have a domain, switching your site over to it is incredibly simple, and can be done with the aid of our support staff.
Can I put my own pictures / content onto my site?
Absolutely! Our drag-and-drop editor makes it incredibly easy to add your own pictures, backgrounds, and content to the site.
It’s also easy to make your own blog, which can be quickly updated with your own content (see “How do I create a blog for my site?” below).
I often struggle with technical details - how hard will it be to make a website?
Part of our dream with Voyager Websites was that it would inspire agents into making gorgeous websites without getting hung up on coding and technical web development. To that end our platform is based on a powerful, intuitive drag-and-drop editor.
How do I create a specific page or blog for my site?
When your site is first set-up you will have the option to choose from a list of pages you would like to have, including a blog, and we will create it for you. If you change your mind or want to add something later on, it’s a very quick edit - though we will be happy to do it for you if you would prefer.
How many pages can I add?
You can add an unlimited number of pages. The number of pages, page titles, page layouts etc. are all completely customizable.
Are your sites mobile responsive?
Absolutely! To see it in action, visit one of our example sites on a smartphone or tablet.
Do you handle edit for my website?
In short - no. The beauty and affordability of the platform is set up so that anyone (even with zero coding experience) can create the amazing websites.
Day to day changes, small edits, are your responsibility. Naturally, we are there for you whenever there is a problem, if something complicated needs to be done or you require support on any of our content. If you need any assistance with the above in terms of being walked through the process or learning how to do any of the editing functions, we are happy to help.
There are services you can purchase that will handle all your edits - if you don't want to do it yourself.
IMPACT Client Marketing System
How many emails can I send?
Clients can send up to 6,000 emails each month for free.
Can I add my own contacts?
Yes, we make it very easy to add your own contacts. For a few contacts you can use our manual entry page. For bulk entry, use our .csv file and add hundreds of contacts at once.
Am I going to get in trouble for spamming my clients?
This depends more on how you choose to title your emails and the frequency you choose to send them out. We offer a thorough guide on the subject in our Client Marketing System.
Where do the automatically generated leads come from?
The automatically generated leads come from various forms you can place on your site. These include forms in our widgets (e.g. “Request More Information”) and standalone fields, like “Subscribe to our newsletter.”
Please Note: Your IMPACT system includes 6,000 emails per month and 2,000 contact email list storage. Anything additional will incur a surcharge. Overage Fee List Additional Contact List: $10 per every additional 10,000 contact above the 2,000 we include with the program Additional Email Units: $25 per every additional 10,000 email units.
Does having the same content (like articles, videos or widgets) as other agent sites hurt my Search Engine Optimization (SEO)?
Nope! There is absolutely no SEO penalty for using the same content as other sites.
However, there is an SEO incentive in having original content. Because of this, each of our sites has several methods for easily adding content:
Each site can add a "Blog" page, which can be updated by you
The whole site is customizable with our easy to use drag and drop editor. This is an incredibly powerful tool, as it allows you to adjust our content as need be, and add as much of your own content as you choose.
How do I add widgets to my site?
The Content Library has specifics on each, but generally widgets can be added by copying a bit of code we provide and using the editor's “Embed Code” element to paste it into a page. Once it’s in a page, the widget can be dragged-and-dropped to arrange it how you wish.
Our support team can also help with installing a widget.
Can I control what content show up in my widgets?
Yes! Widgets like our Specials widget include content from top-suppliers, vetted by Travel Research Online. You can curate the Travel Specials widget by Activities and Destinations, to only show what your agency offers. For example, if your agency solely deals in cruising, you can limit the "Activities" displayed to "Cruises, Niche Cruising, River Cruising" to only display those categories.
Note that none of Voyager's content - including the Specials widget - displays supplier information.
Can I use your content on other websites
Yes! Each website requires a license. Our content works on Wordpress, Weebly, and more! The only platform it doesn't work on is Wix.
Training and Support
What kind of training and support does Voyager provide?
We provide every subscriber with a library of help documents and videos to assist them in using their new website. Our support staff also has the ability to assist you with screen sharing technologies so you can see how to handle specific problems that might arise.
Do you assist with our efforts at improving digital marketing skills?
Absolutely! Regular webinars on enhancing your website and your own marketing skills are a part of our efforts to make Voyager Websites the premium website provider in the travel industry.
Can the Content Library be used for social media?
Yes it can! Our content is ideal for Facebook, Pinterest and Twitter as well as other social media platforms.
Do you have anything to assist travel agents with posting on Social Media?
We do indeed! Our Social Media Manager allows agents to schedule their own posts on Facebook, Pinterest, Twitter and others. Don’t have time to do your own posts? No problem! Voyager will supplement your posting, automatically, while keeping you in absolute control over what goes on your social media. Find out more here.
Does everyone get the same content?
For $20/month we don't currently offer customized content. Everyone gets the same content but not at the same time. It's current, curated, and created content - the best in the industry. It's worth every penny!
If you are looking for a fully customized social media solution - email us HERE!
Ready to get your new professional website and marketing tools?