Voyager Professional Travel Websites is a product of the same team responsible for Travel Research Online. We offer websites and social media services for travel professionals. And we want them to express the personality of the travel consultant and inspire clients to travel. Our websites offer a place where consumers can go and actually research travel, get to know the travel consultants, and develop a confidence in the travel professional's business ethic. Our social media content is brilliantly engaging, not formulaic. We created the Voyager Content Library to provide you with GREAT, not just good content.
Too many travel websites are "cookie cutter" sites. Everything looks the same and the sites are littered with the logos of suppliers rather than the personality of the travel consultant. That is NOT the way to inspire travel. Clients can buy a Carnival Cruise from any one, including Carnival - they can only get YOU from you. Doesn't it make sense your website and social media marketing should be about you instead of suppliers?
Finally, it's not enough just to have a website or social media marketing plan. It is important to know how to market yourself. Ongoing training in social media and digital marketing is a part of what you receive with Voyager.
Frequently Asked Questions
General
What is included with my website build out?
When we build out your initial website with a
Home Page
About Us Page
Destination Page
Cruises Page
Resources Page
Contact Us Page
We include our widgets and content. You can add as many additional pages and any content you want. You can completely customize the site to your specifications! If you get stuck - we provide free support to all our users!
Is there a setup fee?
Because these sites are custom handcrafted in-house by our design team - and because you can cancel anytime - there is a setup fee.
Our agents are by default on a plan giving them access to nearly every feature of the site program. A very small amount of agents require one of a few specific features not available in the standard site - we are happy to accommodate them, at a mere $25/mo more than the standard site. These upgrades are:
Unlimited members
Creating a store page with the ability to checkout with Paypal/Stripe/Square etc
These are the only features which require an upgrade, and most agents won't need them or can work around them.
Yes, you can cancel your service at any time. However, due to the substantial investment in our content - we do not offer refunds (or partial refunds). You can preview our content at https://content.voyagerwebsites.com so you can review it before purchasing.
If you have any questions about our policies, please contact us before purchasing.
Are you affiliated with Travel Research Online?
Yes, Voyager Websites is a product of Travmarket, LLC, the parent company of Travel Research Online. You may recognize some content and behind-the-scenes faces from Travel Research Online.
What kind of support do you offer? What do I do if my site goes down?
We offer phone support from 9am to 5pm Eastern Standard Time, Monday through Friday.
However, we can also be reached via email and support ticket systems, both of which are checked constantly, even evenings and weekends. If you have a site emergency, you can reach us by email and someone would be in touch to help you out as soon as possible.
Also note that after being up and running for 5 years, our websites have never gone down, except for planned and announced maintenance period.
Additionally, you can refer to this page for general guides regarding using the website editor.
Who manages my website?
You are responsible for day to day edits and changes. We are there for you whenever there is a problem, if something complicated needs to be done, or you require support on any of our content. If you need any assistance with the above in terms of being walked through the process or learning how to do any of the editing functions, we are there to help. In this way, we hold down the cost of your website.
Do you host my website? Do You host my email?
We do host your website (it's included in the price)!
We do not host your email. Email hosting is best done through your domain registrar. Doing so ensures safer, more secure, and reliable email relays. If you have any questions about this, don't hesitate to ask.
Do you have a travel specials program?
Yes. Our Travel Specials Widget presents a wide variety of specials. Importantly, however, our specials are opaque, meaning we typically do not reveal enough of the supplier's offer to allow a consumer to begin shopping your agency. Instead, we encourage the consumer to be in touch with you for more information. This allows you to form a relationship with the new client rather than being shopped without an opportunity to speak with the client. This is very much different from the approach taken by other companies building websites for travel agents. For more information on this important principle, read this article and this one as well for background on the appropriate way to build a marketing funnel using sound marketing tactics.
Do you offer refunds?
When you sign up, you have immediate access to download the content we have created. You also have access to IMPACT and Social Media Manager. The website is built in 2 to 4 business days and is handcrafted. For these reasons, we DO NOT give refunds or partial refunds.
If you have questions about our services - please ask beforehand. We are happy to show you example websites. If you want to see the types of content we offer - you can see it at https://content.voyagerwebsites.com under the Content Library drop-down.
What's the process after I sign up? Do I have access right away?
You have access to the Content Library right away. All our websites are handcrafted, so those take about 2 to 4 business days to build out. The Social Media Manager requires you to fill out a form so we can link your accounts.
Click here to see the Full Process for websites: http://www.voyagerwebsites.com/How-It-Works.html
Do You offer email hosting or email address?
No. We do not host your email. Email hosting is best done through your domain registrar. Doing so ensures safer, more secure, and reliable email relays. Let us know if you have any questions about this.
What if i miss a payment on my website?
Monthly If your credit card payment does not go through on the payment date - then you are sent an email about it. You will have a 10 day grace period before your site is deactivated.
There is a $75 service fee for reactivation of websites. There is a $25 service fee on multiple missed payments - for each missed payment.
Annually If you have an annual membership and your renewal payment does not go through, you will have a 30 day grace period.
DO YOU OFFER PRICING TIERS?
Yes, we offer several tiers of product. Find out more on our Pricing Page.
Websites
Do I need a domain name to create my site? Should I get one?
Nope! We can create a sub-domain of Voyager Websites (e.g. "travelagency.voyagerwebsites.com") for you when you register.
That being said, we strongly recommend getting your own custom domain name, as it increases your Search Engine Optimization (SEO) and makes your site appear significantly more professional. We recommend using Google Domains to search for and register a domain. Once you have purchased a domain, switching your site address over is fairly simple, and our support staff is happy to handle this step for you.
Can I put my own pictures / content onto my site?
Absolutely! Our drag-and-drop editor makes it easy to add your own pictures, videos, and content to the site.
It’s also easy to make your own blog, which can be quickly updated with your own content (see “How do I create a blog for my site?” below).
I often struggle with technical details, how hard will it be to make a website?
Part of our dream with Voyager Websites was that it would inspire agents into making gorgeous websites without getting hung up on coding and technical web development. We build the site for you on a platform based on a powerful but easy to use drag-and-drop editor. Simple day to day changes are yours to make, but our support team is always on hand to assist you, teach and train you to fully customize any aspect of your site.
How do I create a specific page or blog for my site?
When your site is first set-up you will have the option to choose from a list of pages you would like to have, including a blog, and we will create it for you. If you change your mind or want to add something later on, it’s very easy to do.
How many pages can I add?
You can add an unlimited number of pages. The number of pages, page titles, page layouts etc. are all completely customizable.
Are your sites mobile responsive?
Absolutely! To see it in action, visit one of our example sites on a smartphone or tablet.
Do you handle edits for my website?
In short - no. The beauty and affordability of the platform is set up so that anyone (even with zero coding experience) can create the amazing websites.
Day to day changes, small edits, are your responsibility. Naturally, we are there for you whenever there is a problem, if something complicated needs to be done or you require support on any of our content. If you need any assistance with the above in terms of being walked through the process or learning how to do any of the editing functions, we are happy to help.
There are third parties you can enlist that will handle all your edits - if you don't want to do it yourself.
Content Library
Does having the same content (like articles, videos or widgets) as other agent sites hurt my Search Engine Optimization (SEO)?
Nope! There is absolutely no SEO penalty for using the same content as other sites.
However, there is an SEO incentive in having original content. Because of this, each of our sites has several methods for easily adding content:
Each site can add a "Blog" page, which can be updated by you
The whole site is customizable with our easy to use drag and drop editor. This is an incredibly powerful tool, as it allows you to adjust our content as need be, and add as much of your own content as you choose.
How do I add widgets to my site?
The Content Library has specifics on each, but generally widgets can be added by copying a bit of code we provide and using the editor's “Embed Code” element to paste it into a page. Once it’s in a page, the widget can be dragged-and-dropped to arrange it how you wish.
Our support team can also help with installing a widget.
Can I control what content show up in my widgets?
Yes! Widgets like our Travel Specials widget include content from top-suppliers, vetted by Travel Research Online. You can control what appears in the widget by customizing your selections for Activities and Destinations, to only show what your agency offers. For example, if your agency solely deals in cruising, you can limit the "Activities" displayed to "Cruises, Niche Cruising, River Cruising" to only display those categories.
Note that none of Voyager's content - including the Specials widget - displays supplier information.
Can I use your content on other websites
Each license permits our Content to be used on a single website.
Training and Support
What kind of training and support does Voyager provide?
We provide every subscriber with a library of help documents and videos to assist them in using their new website. Our support staff also has the ability to assist you with screen sharing technologies so you can see how to handle specific problems that might arise.
Do you assist with our efforts at improving digital marketing skills?
Absolutely! Regular webinars on enhancing your website and your own marketing skills are a part of our efforts to make Voyager Websites the premium website provider in the travel industry.
Social Media
Can the Content Library be used for social media?
Yes it can! Our content is ideal for Facebook, Pinterest and Twitter as well as other social media platforms.
Do you have anything to assist travel agents with posting on Social Media?
We do indeed! Our Social Media Manager allows agents to schedule their own posts on Facebook, Pinterest, Twitter and others. Don’t have time to do your own posts? No problem! Voyager will supplement your posting, automatically, while keeping you in absolute control over what goes on your social media.
Does everyone get the same content?
For $35/month we don't currently offer customized content. Everyone gets the same content but not at the same time. It's current, curated, and created content - the best in the industry. It's worth every penny!
Ready to get your new professional website and marketing tools?
